Terms of service

These terms apply to your use of this website and to any order you place on it. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

Last updated: 30 October 2026

1. Who you are dealing with

This website is operated by Jai Samadhi Pty Ltd (ABN 56 693 253 940), trading as The Premium Way, referred to below as "we", "our" and "us". "You" means any person who visits this website, holds an account or places an order. "Products" means the goods offered for sale on this website.

The Premium Way sells shisha hardware and accessories. It does not sell tobacco, molasses, nicotine, e-cigarettes, vapes or any product containing nicotine.

2. Who can buy

You must be 18 years or older to place an order on this website. By placing an order you confirm that you are 18 or older and have the legal capacity to enter into a contract.

Products are sold for personal use unless you have a wholesale arrangement with us. We may limit the quantity of any product per order, per account or per address, and we may cancel an order that appears to be for resale or that exceeds a limit.

3. Orders, prices and cancellation

An order is an offer to buy. A contract is formed when we accept the order by sending the goods or telling you the order has been accepted. A payment receipt or order confirmation is not acceptance.

We may decline or cancel an order before it is sent, including where stock is unavailable, where your details cannot be verified, where we suspect fraud or resale, where a quantity limit is exceeded, or where the delivery address cannot be served. If we cancel an order you have paid for, we refund it in full to your original payment method.

Prices are shown in Australian dollars and include GST. The price that applies to an order is the price shown when the order is placed. Prices and product listings may change at any time.

If a product is listed at a price or with a description that is clearly wrong, we may cancel the order before it is sent and refund it in full. We will tell you before we do so.

Stock is updated regularly but an item can sell out while you are ordering, particularly during busy periods. If an item in your order is unavailable, we will contact you promptly to offer a refund of that item, a substitute you agree to, or to wait for stock.

You may cancel an order at no cost at any time before it is dispatched by contacting us. Cancellation after dispatch is covered by our Shipping Policy.

4. Payment

We accept major credit and debit cards, Apple Pay, Google Pay, PayPal, Klarna and Zip. The methods available to you are shown at checkout. Where you pay with Klarna or Zip, that provider's own terms also apply to your payment plan.

You must be authorised to use the payment method you provide. We may verify payment details before an order is sent and may cancel an order that fails verification. Orders paid by bank deposit are sent once payment is received in full.

If you ask your bank or card provider to reverse a payment for an order that was delivered to the address you gave us, we may provide the bank with delivery evidence, and we may decline further orders from you until the matter is resolved. This does not limit your right to raise a problem with us first, which is usually faster.

5. Price match

We will match the price of an identical product from an eligible competitor, subject to the following:

• Price matching applies only to Australian online retailers. Physical store prices are not eligible.
• The identical item and variant must be in stock with the competitor at the time of your request, and you must provide a direct link to the listing.
• Price matching does not apply to clearance, liquidation, flash sales, bundle pricing, or marketplace listings from individual third-party sellers.
• We will verify the competitor price and may decline a request where the listing cannot be verified or does not meet these conditions.

6. Subscribe and Save

If you select Subscribe and Save on a product, you agree that:

• Your payment method is stored securely and charged for each delivery at the frequency you selected.
• You will receive a reminder email before each renewal.
• You may pause, change or cancel your subscription at any time through your account or by contacting us. A cancellation takes effect for the next scheduled order that has not yet been processed.
• Subscription pricing may change. We will tell you before a price change applies to you, and you may cancel before it takes effect.
• If a payment fails, we will contact you. The subscription order is not sent until payment is received.

Our Cancellation Policy has further detail on subscriptions and pre-orders.

7. Shipping and delivery

Shipping, delivery, returned parcels and the point at which risk passes to you are covered by our Shipping Policy, which forms part of these terms. In summary:

• Delivery times are estimates and are not guaranteed.
• Until your order is delivered, loss or damage in transit is our responsibility. Risk passes to you when the carrier records delivery at your address, or when you collect the order from us.
• You are responsible for giving us a correct and complete delivery address. The cost of redelivery or return caused by an incorrect address is covered in our Shipping Policy.

8. Returns and refunds

Returns and refunds are covered by our Returns and Refunds Policy, which forms part of these terms. Your rights under the Australian Consumer Law apply in addition to that policy.

9. Faults and consumer guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you can choose a refund or a replacement, and you may also be entitled to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, we may choose to repair or replace the product, or provide another remedy allowed by the Australian Consumer Law.

If something is wrong with your order, email support@thepremiumway.com.au with your order number, a description of the problem, and photos or video where possible.

If a product arrives damaged, please tell us within 48 hours of delivery. We ask for this because transit damage is claimed against the carrier and the carrier's claim window is short. Contacting us later does not affect your rights under the Australian Consumer Law.

Our products are imported. A manufacturer's international warranty may not be honoured in Australia. This does not affect your rights under the Australian Consumer Law, which apply to every product we sell. You are welcome to contact the manufacturer for troubleshooting help in addition to contacting us.

10. Product use and safety

Products are for adult use. You are responsible for using products safely and as intended, and for following any instructions supplied with them. In particular:

• Charcoal produces carbon monoxide when it burns. Only light and use charcoal in a well ventilated space. Never use it in a closed room, a vehicle or a tent.
• Lit charcoal, heat management devices and burner surfaces are hot. Use tongs and a heat resistant surface. Keep them away from anything that can burn and let them cool fully before handling or disposal.
• Glass can break. Check glass for cracks or chips before use and do not use damaged glass.
• Electric heaters and burners must be used only with the supplied or specified power supply, on a stable heat resistant surface, and in accordance with their instructions. Do not leave them unattended while on.
• Keep all products away from children and pets.

To the extent permitted by law, we are not liable for loss, damage or injury caused by misuse of a product, by use contrary to its instructions, or by a modification you make. Nothing in this section limits your rights in relation to a product that is faulty or not of acceptable quality.

11. Your conduct

You must not give false information, attempt to bypass any payment, security or delivery check, interfere with the operation or security of this website, scrape or copy this website, or use this website for any unlawful purpose. You are responsible for keeping your account details secure and for any order placed using your account.

12. Reviews and content you send us

If you send us a review, photo, comment or other content, you confirm that you own it or have the right to share it, that it is accurate and based on your genuine experience, and that it does not infringe anyone's rights. You give us a non-exclusive, royalty free, worldwide licence to use, reproduce, edit and publish it in connection with our business. We may choose not to publish any content, and we may remove content at any time, including content that is unlawful, misleading or offensive.

13. Our content

The text, images, code, designs and trade marks on this website are owned by or licensed to us. You may not copy, reproduce, scrape or distribute them without our written permission. Product names and brand marks belong to their owners.

14. Third-party links and tools

This website may link to other websites or use third-party tools, such as payment, delivery tracking and review services. We do not control those services and are not responsible for their content or their handling of your information. Their own terms and privacy policies apply to your use of them.

15. Fraud and security

We use fraud screening on orders. We may ask for further verification before sending an order that is flagged, and we may cancel it if verification is not completed. We may report suspected fraud to payment providers, carriers and law enforcement.

16. Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Subject to that, we are not liable for loss that was not reasonably foreseeable, for loss caused by something outside our reasonable control, or for loss caused by your breach of these terms or of the law.

We do not promise that this website will always be available, uninterrupted or error free. Information on this website is general and may contain errors. We correct errors when we find them.

17. Your responsibility to us

You are responsible for loss we suffer because you gave us false information, resold a product in breach of these terms, misused a product, or otherwise broke these terms or the law. This does not apply to loss caused by our own error or negligence, and it does not limit any right you have under the Australian Consumer Law.

18. Events outside our control

We are not in breach of these terms if we are delayed or prevented from performing by something outside our reasonable control, including carrier delays, strikes, extreme weather, failure of a supplier or service provider, a change in the law, or an order of a government body. We will tell you if there is a material delay and you may cancel an undelivered order and receive a full refund.

19. Suspending or closing an account

We may refuse an order, suspend or close an account, or decline to deal with a person where these terms are breached, where we suspect fraud, resale or unlawful conduct, where a payment has been reversed without good reason, or where the law requires it. We will refund any payment for goods that have not been sent.

20. Changes to these terms

We may update these terms and our policies. Changes apply to orders placed after the change is published. The terms and policies that apply to an order are the ones published on this website when the order is placed.

21. Privacy and communications

We handle personal information in accordance with our Privacy Policy. We will send you messages about your order, your account and any subscription. We send marketing emails and text messages only to people who have asked for them. You can unsubscribe at any time using the link in any email or by replying STOP to a text message. Consent to marketing is not a condition of purchase.

22. Problems and disputes

If something goes wrong, contact us first using the details below and we will try to resolve it with you within 30 days. Nothing in these terms stops you from bringing a claim in a court or tribunal, or from contacting Consumer Affairs Victoria or the Australian Competition and Consumer Commission.

23. Governing law

These terms are governed by the laws of Victoria, Australia. The courts and tribunals of Victoria have non-exclusive jurisdiction.

24. General

If any part of these terms is found to be unenforceable, that part is removed and the rest continues to apply. These terms, together with the policies they refer to, are the whole agreement between you and us for your use of this website and your orders. If we do not enforce a term on one occasion, we may still enforce it later. You may not transfer your rights under these terms to anyone else.

25. Contact

Jai Samadhi Pty Ltd trading as The Premium Way

ABN: 56 693 253 940

Address: 20/573 Burwood Highway, Knoxfield VIC 3180, Australia

Phone: 0499 744 742

Email: support@thepremiumway.com.au

We aim to respond to all enquiries within 1 to 2 business days.