Privacy policy

This policy explains what personal information the business collects, how it is used, who it is shared with, and how you can access it, correct it or make a complaint.

The business is Jai Samadhi Pty Ltd (ABN 56 693 253 940), trading as The Premium Way.

Last updated: 30 October 2026

1. What we collect

Information you give us: name, email address, phone number, billing and delivery address, order details, account login details, subscription preferences, and the content of any message, review or enquiry you send us.

Information collected automatically: IP address, device and browser details, pages viewed, and cookie data.

Information from others: payment confirmations and fraud signals from payment providers, delivery and tracking updates from carriers, and information from advertising and analytics services where you have allowed cookies.

We do not store full payment card numbers. Card payments are processed by our payment providers.

2. Why we collect it

To accept, pack, send and track your order, and to handle returns and warranty claims.
To process subscription orders and store a payment method for them where you have chosen a subscription.
To take payment and to detect and prevent fraud.
To answer your questions and provide support.
To send you order, account and subscription updates.
To send you marketing, only if you have asked for it.
To understand how the website is used and to improve it.
To keep the records the business is required by law to keep.

We do not sell personal information.

3. Marketing

Marketing emails and text messages are sent only to people who have asked to receive them. Every marketing email has an unsubscribe link, and you can reply STOP to a marketing text message. We act on an unsubscribe request within five business days.

Order confirmations, dispatch notices, subscription reminders and replies to your questions are not marketing and are sent whether or not you have subscribed.

4. Who we share it with

We share personal information only with those who need it to do something for us or for you:

Payment providers, to take and confirm payment and to screen for fraud.
Carriers and delivery services, to deliver your order.
Our website platform, hosting, email, text message, review and security providers.
Advertising and analytics services, where you have allowed cookies.
Our professional advisers.
Government agencies and regulators, where the law requires or authorises it.

5. Overseas handling

Some of the services we use store or process information outside Australia. Our website platform holds information in the United States, and some email, analytics and advertising providers may hold information in the United States or other countries. Where we disclose personal information overseas, we take reasonable steps to require that it is handled to the same standard.

6. Cookies

This website uses cookies to keep your cart and login working, to keep the site secure, to remember your preferences, and to measure how the site is used. With your permission, cookies may also be used for advertising and measurement by third parties. You can block or delete cookies in your browser settings. Some parts of the site may then stop working.

7. Storage, security and how long we keep it

Personal information is held in our website platform and business systems, which are password protected and access controlled. We take reasonable steps to protect it from loss, misuse and unauthorised access.

We keep order records for as long as the law requires and for as long as they are needed to deal with a dispute, a return or a warranty claim. After that they are deleted or de-identified.

8. Data breaches

If a data breach occurs that is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner, and tell you what steps to take.

9. Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it. Email us using the details below. We may need to confirm your identity first. We will respond within 30 days.

If you are unhappy with how we have handled your personal information, tell us and we will look into it and reply in writing within 30 days. If you are still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Children

This website is for adults. We do not knowingly collect personal information from anyone under 18. If you believe we have, contact us and we will delete it.

11. Changes

We may update this policy. The current version is always the one published on this page, with the date it was last updated shown at the top.

12. Contact

Email: support@thepremiumway.com.au

Phone: 0499 744 742

Post: 20/573 Burwood Highway, Knoxfield VIC 3180, Australia