Shipping policy

The Premium Way is operated by Jai Samadhi Pty Ltd, ABN 56 693 253 940.

By placing an order you agree to this policy. Nothing in this policy limits your rights under the Australian Consumer Law. This policy forms part of our Terms of Service.

Last updated: 30 October 2026

1. Overview

The Premium Way is an online store. We do not have a retail shopfront for browsing. Orders can be collected from our facility in Knoxfield, Victoria.

2. Dispatch

Orders placed before 12:00 pm Melbourne time on a business day (Monday to Friday, excluding Victorian public holidays) are usually dispatched the same day.
Orders placed after 12:00 pm, on a weekend, or on a public holiday are dispatched on the next business day.
Cut-off times depend on when our carriers collect from our facility. Orders paid by bank deposit are dispatched once payment is received in full.
Address clarification, a fraud check or an oversized order may delay dispatch. We will contact you if there is a material delay. If an order is delayed by more than 15 business days you may cancel it before dispatch for a full refund.

3. Delivery within Australia

Standard delivery within Australia is $9.95 per order, or free for orders of $150 or more. Standard delivery usually takes 2 to 8 business days. Express services are calculated at checkout based on your location and the weight and size of your order, and are shown before you pay.

Other than the carrier's handling charge included in a calculated express rate, we do not add margins or markups to shipping. The charges passed on are the rates we receive from our carriers.
Free shipping applies to Standard delivery unless a product listing says otherwise. The maximum delivery cost we cover under free shipping is $20. If the cost to send your parcel exceeds $20 because of weight, size or a remote delivery area, we will contact you before dispatch to cover the difference, offer an alternative, or cancel the order with a full refund.
Free shipping does not apply to wholesale or bulk orders.
Orders over 20 kg, and deliveries to some remote areas, need a quote. We will contact you before dispatch.
If an order sent with free shipping is returned for change of mind, refused, or comes back to us undelivered, the delivery cost we paid is deducted from any refund or store credit. This never applies to a faulty, damaged or incorrect item, to our error, or to a courier fault. See section 10.

You may ask for a preferred carrier by adding an order note or replying to your order confirmation. If no preference is given, we choose the fastest available service for your address.

4. Same-day delivery, Melbourne

Same-day delivery may be offered to some Melbourne addresses. Where it is available for your address and order, it appears as an option at checkout with its cost. If it does not appear, it is not available for that order.

Where offered, orders placed before 6:00 pm are usually delivered the same day, typically before 9:00 pm.
The cost is calculated at checkout based on distance from our Knoxfield facility.
Deliveries may be made by a delivery service or by our own drivers.
Someone must be available at the address to accept the delivery. Same-day parcels are not left unattended.
If nobody is available, we will contact you to rearrange, and a further delivery fee may apply.

5. Order pickup, Knoxfield

Select Pick Up at checkout.
Orders placed before 12:00 pm, Monday to Saturday, are usually ready the same day. Orders placed after 6:00 pm are ready the next day. You can call 0499 744 742 to ask whether same-day pickup is possible.
Wait for the Ready for Collection email before visiting. Bring your order confirmation.
This is a collection point, not a store to browse.
If an order is not collected within 7 days, we will contact you before cancelling it and refunding the price of the goods.

Pickup hours: Monday to Friday 11:00 am to 7:00 pm. Saturday 11:00 am to 7:00 pm. Sunday 11:00 am to 6:00 pm. Public holiday hours may vary. All times are Melbourne time.

6. Estimated transit times

Transit times are the carrier's estimates from the day of dispatch. They are not guaranteed and can be affected by carrier network, weather and peak-period conditions. Standard delivery within Australia usually takes 2 to 8 business days depending on your location. Express transit estimates are shown with each service at checkout.

7. International delivery

We deliver to most countries. International services and costs are calculated at checkout before you pay. If the calculated cost needs adjusting because of the final size or weight of your order, we will contact you before dispatch to cover the difference or cancel with a full refund.

Import taxes, duties, customs and brokerage fees charged by the destination country are not included in our prices and are your responsibility. Check your country's rules before ordering.
Customs clearance can delay delivery. These delays are outside our control. Some products may be restricted in your country. Check before ordering; a parcel seized or refused by customs is treated under section 10.
Free shipping and the $20 cap do not apply to international orders.
If a parcel is refused or returned because duties were not paid, section 10 applies and any charges billed to us by the carrier are deducted from the refund.

8. Tracking and risk

You will receive tracking by email or SMS when your order is dispatched.
Until your order is delivered, loss or damage in transit is our responsibility. Risk passes to you when the carrier records delivery at your address, or when you collect the order from us.
If the carrier confirms a parcel was lost before delivery, we will replace it or refund you in full, including any delivery charge.
If a parcel is marked delivered and you cannot find it, check with others at the address and any safe place, then contact us within 2 business days so we can open an enquiry with the carrier.

9. Damaged, missing or incorrect items

If your parcel arrives damaged, an item is missing, or the wrong item was sent, please tell us within 48 hours of delivery and send photographs of the parcel, the label and the item. We ask for 48 hours because transit damage is claimed against the carrier and the carrier's claim window is short. Contacting us later does not affect your rights under the Australian Consumer Law. We will investigate with the carrier and provide the remedy the Australian Consumer Law requires.

10. Missed, refused, unclaimed and returned parcels

If you are not home when delivery is attempted, the carrier will usually leave a card or send a message with instructions for redelivery or collection from a nearby depot. Please keep your email address and mobile number up to date on your order.

If a parcel is refused, not collected from the depot, or returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, and the cost of redelivery will apply. The same applies if you cancel an order after it has been dispatched.

If you would rather not have the order resent, we will refund the price of the goods once they are back with us, less the cost of the original delivery (including where we paid it under free shipping) and any return fee charged by the courier.

This does not apply where the parcel came back because of our error or a courier fault.

If we cannot reach you within 14 days of a parcel being returned to us, we will refund the price of the goods on the same basis.

11. Address accuracy and changes

Please check your delivery address at checkout. We cannot guarantee a change once an order has been dispatched. A carrier redirection may remove signature protection and may carry a fee from the carrier.

12. Orders flagged for verification

We may hold an order flagged by our fraud screening and ask you for further verification before dispatch. If verification is not completed, we may cancel the order and refund it in full.

13. Contact

Jai Samadhi Pty Ltd trading as The Premium Way

ABN: 56 693 253 940

Address: 20/573 Burwood Highway, Knoxfield VIC 3180, Australia

Phone: 0499 744 742

Email: support@thepremiumway.com.au